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FREE EXPRESS SHIPPING OVER $100 AUS IN AUSTRALIA

SHIPPING INFORMATION


SHIPPING DESTINATIONS

2D COLLECTIVE ships internationally now; Shipping to:

  • UNITED STATES + CANADA (ZONE 4)
  • NEW ZEALAND (ZONE 1)
  • UK + IRELAND (ZONE 6)
  • HONG KONG + JAPAN (ZONE 3)
  • FRANCE, GERMANY, ITALY, NETHERLANDS, NORWAY, SPAIN, SWEDEN, SWITZERLAND (ZONE 7 | EUROPE 1)
  • AUSTRIA, BELGIUM, BRAZIL, BULGARIA, CROATIA, CZECH REPUBLIC, DENMARK, ESTONIA, FINLAND, GREECE, ICELAND, MALTA, PORTUGAL, ROMANIA, RUSSIAN FEDERATION, SERBIA, UKRAINE (ZONE 8 | EUROPE 2)
  • PLEASE; IF YOU DO NOT SEE YOUR COUNTRY ABOVE, DO NOT HESITATE TO EMAIL US AND WE CAN SORT SOMETHING OUT

PROCESSING TIMES

Orders are processed Monday through Friday and are shipped within 24 hours of placement, excluding weekends and public holidays. Tracking information is sent via email on the day that orders are shipped out, usually after 3pm. Please note: due to our afternoon service, your item might not be same day or next day delivery as Aus post express state on their website. All shipping information and orders are sent out and picked up after 3pm, therefore MAY be finally sent out the next day to you. 

PRE-ORDER INFORMATION

When you order a pre-order item, please take note that shipping times vary. We ask that you please allow 4-8 weeks before your pre-ordered items are shipped to you. Keep in mind that all our re-worked vintage pieces are hand made and mastered from our over seas stockists, therefore time is needed when on pre-order. 

When your order is a little more complicated and is a mix of pre-order order items and in stock items, your whole order will be shipped once your pre-order item has arrived to us. This is because shipping has not been paid for twice.  If you do not want to wait for your in-stock item to be shipped when your pre-order item arrives, please then contact us to pay for your orders to be then shipped to you in two seperate satchels. 

AUSTRALIAN SHIPPING

2D COLLECTIVE charge a flat rate of $12.00 for all domestic orders. We use AUSTRALIA POST EXPRESS SHIPPING, which provides you with a unique tracking code for your package that can be tracked online. Express Airmail arrives within 1-3 business days from the date your order has been shipped.

Free Shipping is valid for orders that total $100 AUD or more, excluding the cost of shipping and that are being delivered to an Australia shipping address. Free shipping for these orders is automatically applied during the checkout process and are shipped via Express Airmail.

 

INTERNATIONAL SHIPPING

2D COLLECTIVE uses Australia Post International standard shipping services. This service usually takes around 6+ business days. If you would like Express International Shipping, please email us down below to arrange this with our customer care team. Please also note, Express International shipping is at a dearer cost. Shipping time frames listed do not include customs processing delays which are unfortunately out of out control. Please also note that business days do not include weekends or national public holidays.

  

INTERNATIONAL TAXES AND CUSTOMS CHARGES

International customers may be required to pay sales tax, duty and/or Customs charges. All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. 2D COLLECTIVE is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.

If you have any questions or concerns regarding import taxes and customs duties, please contact our Customer Care team, down below, prior to placing your order.

 

ADDITIONAL INFORMATION

If you experience any difficulties while entering your shipping address during checkout or while you are creating an account, please email us at sweettalk@2dcollective.com.au, or fill in the form down below, with your full shipping address and contact phone number before you place your order so that an account can be set up for you.

If a change of address is made directly with your local post office or Australia Post Office, 2D COLLECTIVE will not be held responsible for any lost or misdelivered parcels. Requests for change of address must be made directly with 2D COLLECTIVE via our Customer Care contact service prior to your order being shipped.

If a customer error in shipping address is made during the checkout process (eg, incorrect/incomplete address), 2D COLLECTIVE reserves the right to charge a reshipment fee of $12.00 AUD for Australian orders and $35 AUD for international orders (standard international shipping).

2D COLLECTIVE is not responsible for lost or stolen packages or packages delayed in transit.

The shipping cost for orders is non refundable.

Please note that the international shipping costs that 2D COLLECTIVE provide do not reflect the cost of return shipping from countries outside of Australia. It is the responsibility of customers to enquire about the cost of return shipping from their country back to Australia as this fee is in no way covered by 2D COLLECTIVE. For further information, please contact us down below via the fill in form.